Terms of service

1. About us
Keel is a trading name of G. Dimmendaal Payment Collector B.V., a company registered in the Netherlands with the Chamber of Commerce (KvK) under number 88038173, with its registered address at Segment 3, 6921 RC Duiven, the Netherlands. "Keel", "we" and "us" refer to G. Dimmendaal Payment Collector B.V. You can contact us at support@keelsupport.com.

2. Using this website
By placing an order, you confirm that you are at least 18 years old and that the information you give us is correct. Please read these terms before you order.

3. Our products and your health
Keel is a wellness device that uses gentle electrical pulses (NMES) to activate muscles. It is not a medical device and is not intended to diagnose, treat, cure or prevent any disease or medical condition. Results vary from person to person.
Do not use Keel if you have a pacemaker or another implanted electronic device, are pregnant, have epilepsy, or have broken or irritated skin where the pads go. If you have had recent surgery, ask your surgeon before using Keel. If you have a back condition or any doubt, please check with your GP, physio or doctor first. Always follow the instructions in the box.
Information on this website is for general information only and is not medical advice.

4. Prices and payment
Prices are shown in your local currency and include any VAT, GST, import taxes and duties, so there is nothing extra to pay on delivery. Delivery is free. We accept the payment methods shown at checkout. Payment is taken when you place your order.
We try hard to make sure all prices are correct. If we find a clear pricing mistake, we will contact you before sending your order and you can choose to cancel for a full refund.

5. Your order
After you order, we send you an order confirmation by email. The contract between us starts when we send you an email confirming that your order has been dispatched. We may refuse an order, for example if a product is unavailable or we suspect fraud. If we do, we will refund you in full.

6. Delivery
We aim to deliver within 6–8 working days. Delivery times are estimates. See our Shipping policy for details. If your order hasn't arrived within 12 working days, please contact us and we'll sort it out.

7. Returns and our 90-day home trial
You can return Keel within 90 days of delivery for a full refund of the product price. Return postage is paid by you. See our Return and refund policy for how it works. This is in addition to your legal right to cancel within 14 days of delivery.

8. Faulty products
If your Keel is faulty or arrives damaged, tell us and we will repair, replace or refund it in line with your legal rights, at no cost to you. Nothing in these terms affects your statutory rights as a consumer.

9. Our responsibility to you
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or that results from using Keel against the instructions or the safety warnings above.
We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.

10. Intellectual property
All content on this website, including text, images and the Keel name and logo, belongs to us or our licensors. You may not copy or use it without our permission.

11. Your personal information
We only use your personal information as set out in our Privacy policy.

12. Changes to these terms
We may update these terms from time to time. The version on this page when you place your order is the one that applies to your order.

13. Law and disputes
These terms are governed by the laws of the Netherlands. If you live in the United Kingdom, Canada, Australia, New Zealand or the United States, you also keep the protection of the mandatory consumer laws of your country, and you can bring a claim in your local courts.
If you have a complaint, please email us first at support@keelsupport.com. We'll do our best to put things right.