Frequently asked questions

Mendoria is a small, wireless massage set for everyday muscle care. You get two wireless units, gel pads, a charging case and a simple four-button remote. Place the pads, press start and sit back for 15 minutes.

Mendoria sends gentle electrical pulses through the gel pads. At lower levels it feels like a soothing, tingling massage. At levels 10 to 16, the pulses make the muscles under the pads tighten and relax. You choose from 6 modes and 16 levels with the remote, and each session switches off by itself after 15 minutes.

For anyone who wants simple muscle care at home, without apps, wires or complicated settings. You can use it on your back, neck, shoulders, arms or legs.

Mendoria is a personal massage device for home use. Always start on a low level and build up slowly. Please don't use Mendoria if you have a pacemaker or another implanted electronic device, are pregnant, have epilepsy, or have broken or irritated skin where the pads go. If you have a medical condition, check with your GP or physio first.

Never use Mendoria with a pacemaker or another implanted electronic device. If you have metal implants or have recently had surgery, ask your surgeon or GP before you start, and don't place the pads directly over an implant or a scar that is still healing.

Once a day for 15 minutes is a good routine. After the first month you can keep going daily, or a few times a week. It's up to you.

Each pad lasts about 30 uses, so a pair lasts about a month of daily use. A refill pack of 10 pads costs €29,95. There's no subscription; reorder whenever you need to.

You'll feel the pulses straight away, and at the higher levels you'll feel the muscles tighten and relax. Building a routine takes a few weeks, which is why you get 90 days to decide.

Yes. The charging case is about the size of a mug, and a full charge lasts about 4.5 hours, so around 18 sessions. It charges with the USB cable in the box. When you fly, keep it in your hand luggage, as with most rechargeable devices.

Choose your set on the product page, add it to your basket and go to checkout. You'll get an order confirmation by email straight away.

You can pay with all major cards and PayPal, and with Apple Pay or Google Pay on supported devices. You'll see the options available in your country at checkout.

Yes. Payments are processed through Shopify's secure, encrypted checkout. We never see or store your card details.

Email us at support@mendoria.com as soon as possible. If your order hasn't been dispatched yet, we'll change or cancel it. Once it's on its way, you're still covered by the 90-Day Money-Back Promise.

Delivery takes 6–8 working days, and every order is tracked.

Delivery is free. Import taxes and duties are included in the price, so there's nothing extra to pay at the door.

As soon as your order ships, we email you a tracking link.

If your parcel hasn't arrived within 12 working days, email us at support@mendoria.com and we'll sort it out.

We deliver to the United Kingdom, Canada, Australia, New Zealand and the United States.

Use Mendoria every day for up to 90 days from the day it arrives. If you don't feel a difference, send the device back for a full refund of what you paid for your set. You don't need to give a reason. Used pads can go in the bin; unopened refill packs can come back too.

Email us at support@mendoria.com. A real person replies within one working day and sends you the address of our local returns centre. Pack the two units, the charging case and the remote back in the box, add any refill packs that are still unopened, and post it. Used gel pads don't need to come back. We refund you within 5 working days of your return arriving.

Return postage is paid by you. We don't charge a restocking fee. If your Mendoria is faulty or arrived damaged, returns are free.

Tell us within 30 days and we'll send a replacement straight away, at no cost to you. You don't need to return the faulty one first.

Yes. If your Mendoria turns out to be faulty, we'll repair, replace or refund it in line with your legal rights as a consumer.

Mendoria is a trading name of G. Dimmendaal Payment Collector B.V., registered in the Netherlands (Chamber of Commerce 88038173). Every email is answered by a real person, and every order comes with the 90-Day Money-Back Promise.

No. Mendoria is only sold on our own website. That way we can guarantee the real product, the 90-Day Money-Back Promise and our support.

No, we're an online shop. That keeps things simple, and it's how we can offer free delivery.

Email us at support@mendoria.com. We reply within one working day, Monday to Friday.

We help by email only. A real person reads and answers every message, and you'll have our answer in writing to look back on.

No. There's no subscription. Order a refill pack of 10 pads whenever you need one.