Refund policy

The 90-Day Saturday Promise
Use Keel every day for up to 90 days from the day it arrives. If you don't feel a difference, send the device back for a full refund of what you paid for your set. You don't need to give a reason.

What to send back
- The two units, the charging case and the remote, in the box.
- Any refill packs from your order that are still unopened.
- Used gel pads don't need to come back, and neither do opened refill packs. You can throw them away.

How to return it
1. Email us at support@keelsupport.com. A real person will reply within one working day.
2. We'll send you the address of our local returns centre.
3. Pack everything in the box and post it. We recommend a tracked service, so you can see when it arrives.

We refund the full price of your set to your original payment method within 5 working days of your return arriving. Your bank may take a few more days to show it.

Good to know
- Return postage is paid by you. We don't charge any restocking fee.
- If your Keel arrives damaged or doesn't work, tell us within 30 days. We'll send a replacement straight away at no cost to you, and you don't need to return the faulty one first.
- Refill packs bought on their own can be returned unopened within 90 days.
- Gifts: if you bought Keel for someone else, they can return it too. We'll refund the person who paid.
- This promise comes on top of your legal rights, including your right to cancel within 14 days of delivery.